Refund policy

Returns, refunds, and exchanges

Effective October 15, 2026 for orders placed after this policy update. Orders placed before this update remain subject to the policy in effect when purchased.

Please check your selection before ordering

FAITHNOVAS products are printed on demand after an order is placed. Please check the product size chart and confirm your size, color, design, and shipping address before checkout. If measurements are not available or you need help choosing a size, email contact@faithnovas.com before ordering.

Cancellation requests

You may request cancellation of eligible unfulfilled items through your customer account within 15 minutes of placing your order. After 15 minutes, cancellation requests are no longer accepted under our store policy. Submitting a request does not automatically cancel an order or stop production; we will review it and confirm the outcome.

Returns after delivery

Except for products clearly marked Clearance or Final Sale before purchase, if you change your mind or selected an incorrect size or color, you may request a return within 14 days of delivery. Items must be unworn, unused, unwashed, and in their original condition with any tags attached. Request a return through your customer account or email contact@faithnovas.com. Please obtain approval and return instructions before mailing your item. Customers pay return postage for change-of-mind or selection-error returns. No restocking fee applies. These conditions do not limit your rights for faulty or incorrect items.

Clearance or Final Sale items

Products clearly marked “Clearance or Final Sale” on the product page before purchase are not eligible for change-of-mind or customer-selected size/color returns, refunds, or exchanges. A discount alone does not make an item Clearance or Final Sale unless it is clearly labeled that way before purchase. This exception applies only to items marked Clearance or Final Sale, not to other eligible items in the same order. It does not limit your rights for damaged, defective, incorrectly printed, or incorrect items, or any mandatory rights under applicable law. Contact contact@faithnovas.com if there is a problem with your item.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. Email contact@faithnovas.com as soon as possible with your order number, a description of the issue, and clear photographs of the item, print, and size label where relevant. Prompt reporting helps us meet our production partners’ claim deadlines. We will assess the issue and arrange an appropriate replacement, refund, or other remedy. Do not send the item to us or a production partner unless we give written instructions. A physical return may not be needed.

Optional exchanges and return costs

Any exchange outside your legal rights is discretionary and requires our written approval before you mail anything. For an approved change-of-mind or customer-selected size/color exchange, you pay the agreed return postage and replacement production and delivery costs. We will explain all charges before you agree. We do not automatically provide a prepaid return label. These customer-paid charges do not apply to correcting a faulty or incorrect item where we are responsible, or where applicable law requires otherwise.

Return instructions

Contact us first. If a return is needed, we will provide the correct address and instructions for that specific order. Do not use the address on the original parcel as return authorization, and do not mail items directly to CustomCat, Printify, or a print provider without our instructions.

Return inspection

All returned items are inspected before a refund is approved. For change-of-mind or customer selection-error returns, no refund will be issued if inspection shows that the item has been worn, used, or washed. This condition does not limit your rights for faulty, defective, or incorrect items, or any mandatory rights under applicable law.

Refunds

When a refund is approved, we will notify you by email and issue it to the original payment method. Your bank or payment provider may need additional time to post it. Any legally required refund deadlines apply.

Your consumer rights

This policy does not exclude or limit mandatory cancellation, return, refund, warranty, or other consumer rights under applicable law. Where local law gives you rights beyond this policy, those rights apply. Made-to-order production alone does not remove any mandatory rights.

For all return, exchange, or refund questions, email contact@faithnovas.com.