Shipping policy

Order processing

FAITHNOVAS products are made to order. For items fulfilled by CustomCat, most orders are produced and shipped within 1–3 business days. This is an estimate, not a guaranteed dispatch deadline. For items fulfilled through Printify, standard production generally takes 2–7 business days, depending on the product and print provider. Business days exclude weekends and holidays. Processing may take longer during busy periods.

Shipping rates and delivery estimates

Shipping charges and available destinations are displayed at checkout. Estimated transit times after fulfillment are:

CustomCat economy shipping within the contiguous United States: typically 2–6 business days after production. Other destinations and shipping methods may take longer.
Available international destinations: 7–21 business days.

Processing time is additional to transit time. Delivery estimates are not guaranteed and may be affected by carrier delays, holidays, and customs.

Separate shipments

Items in the same order may be produced by different fulfillment partners and arrive in separate packages, with separate tracking updates. Shipping charges are shown at checkout.

Tracking your order

We will email a shipment confirmation with tracking information when your order ships. Tracking may take 24–48 hours to update.

Changes and cancellations

Contact contact@faithnovas.com immediately if you need help changing an order. You may request cancellation of eligible unfulfilled items through your customer account within 15 minutes of ordering. After that window, cancellation requests are no longer accepted under our store policy. Requests require review and do not automatically stop production. See our Return and Refund Policy for full details. This does not affect cancellation or refund rights required by applicable law.

Shipping delays, lost parcels, and damage

If we cannot ship within the promised processing period, we will notify you of the revised shipment estimate and any cancellation and refund options required by applicable law.

If your parcel is lost in transit or arrives damaged, contact contact@faithnovas.com within 30 days of the estimated delivery date so we can investigate with our fulfillment partner. Include your order number and, for damaged items, photographs of the item and packaging. This reporting period does not limit rights provided by applicable law.

International orders

We ship to the international destinations available at checkout. Customers are responsible for applicable import duties, customs charges, and local taxes unless those charges are collected at checkout. Customs processing can add to delivery time.